Dec-23-2017 03:49 PM. " Covered business trip, Spontaneous working environment, Helpful colleagues " (in 11 reviews) " Fast Paced Enviorment that is a good place to learn " (in 10 reviews) Cons. Under Section 75 of the Consumer Credit Act, your credit card company is jointly liable for any breach of contract or misrepresentation. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. | Read 12,461-12,480 Reviews out of 30,829 the particular seat or standing area your ticket is for, including the block of seats and row number. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. Ask a question about Viagogo in Booking Services. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. Published: 12:47 GMT, 15 February 2022 | Updated: 12:47 GMT, 15 February 2022. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. viagogo - Buy & Sell Concert, Sport & Theatre Tickets If you have questions about a purchase or a sale you made, you might be wondering how to get in touch with a customer service representative at Viagogo. I sold a ticket on Viagogo .. and need help - Tripadvisor Walker said the test purchases were indisputable evidence of speculative ticketing, which is fraud. Otherwise the seller may reject your claim saying that you have 'accepted' the tickets. If youre not offered a refund, you dont have to accept this situation. They are significantly safer th. How do I change my payment method for getting paid? The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. We take no responsibility for such issues. If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment. In this case they counted them as arrived the moment UPS scanned the tracking label. I find it inconceivable that a rogue offshore business, already under the investigation of UK regulators and with such a chequered history, can continue to operate in this way. Ireland 39 reviews. Viagogo releases data showing huge scale of ticket touting What do the ticket split type options mean? it has been almost 3 months now and I have not received a concrete answer from them regarding my payment. We do not control the information provided by other users which is made available through the Site. Pay by PayPal, a free service to pay online without sharing your financial information. and in April 2019 the court found Viagogo had misled consumers and ordered Viagogo to pay a $7 million penalty in October 2020. Is buying tickets from Viagogo safe? - Quora 3.Click Dispute a Transaction. Nationwide hikes cost of home loans just weeks after cutting them, as swap rates start to rise. Can I deliver the tickets using a different delivery method? Sellers who commit to send tickets directly to viagogo are not required to confirm the order. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. Location. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer. Your experience can help others make better choices. Resale Help - Ticketmaster Help How do I unsubscribe from your newsletter? 1999-2023 PayPal, Inc. All rights reserved. According to anonymously submitted Glassdoor reviews, Viagogo employees rate their compensation and benefits as 2.8 out of 5. We do not have knowledge that any of our employees has a relationship with this entity and we will investigate any potential breach of our code of conduct, it added. Are investors underestimating the impact of rate rises? 2.11 Ticket Fulfillment. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. Viagogo Reviews: What Is It Like to Work At Viagogo? viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. 1.2 Ticketing Exchange. Welcome to viagogo's online ticket exchange (the "Site"). As shares tumble and costs soar Will the fast food giants ever deliver for investors? 2.15 Claims under the viagogo Guarantee. 5.2 Violations, Termination and Suspension. They then charge a booking fee on top of the tickets. I can't see my Resale tickets available to buy on the website. Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". Claim compensation You may be able to claim some compensation for loss of enjoyment. Can anyone help me? In all transactions there is an onus on the seller to agree to certain terms and conditions, which includes the right to sell a ticket. If Viagogo does not tell you about a restriction on a ticket, it may not be honored at the venue. To be a member of this Site, You must agree to accept the terms in this Agreement. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you and viagogo Entertainment Inc ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). What is the Viagogo booking fee? - Quora Viagogo is a global online platform for live sport, music and entertainment tickets. If I don't spend enough time in the UK, can I be forced to become a 'non-dom'? Many times a ticket might have wildly different prices to the face value, particularly for in-demand events. I entered the incorrect email when registering, how do I change it? How can I change my bank details for my resale order? It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. Dodgy tickets, huge mark-ups - what is Viagogo really up to? You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. The pattern of these listings combined with evidence from test purchases, indicate Viagogo may be complicit in a multimillion-pound global fraud, said Adam Webb of FanFair Alliance, a music industry group backed by managers of artists such as Arctic Monkeys and One Direction. If we are unable to successfully process your payment within 30 minutes of the original order time, unfortunately we will have to cancel your order and you will not be charged. TicketNetwork. Campaigners say ticket resale company Viagogo is not fully complying with a court order to reform its practices. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Mixing up card details may feel like a silly mistake, but it is one that is very easy to make. PREAMBLE 2.10 Collecting Payment. 25 April 2018. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. The site operates a system wehre the tickets don't go on sale until they receieve them. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. A CMA spokesperson said the watchdog was concerned about these reports of speculative selling.. viagogo - Buy & Sell Concert, Sport & Theater Tickets Note that this is separate from any Tax viagogo is required to charge on its fees. Report. 2.14 Substituted Seat Locations. 1 Amazon internal data, FY2021 survey of 21.2K U.S. multichannel sellers. Cons: Viagogo Reviews. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. 0. Get a discount code to save on your internet security, Listen to podcasts and books for less with these offers, Get the ultimate broadband and entertainment bundle, Get great deals on existing and new plans, Have a clean house and save money with these offers, As chip designer Arm chooses to float in US Ex-chancellor warns London stock market now 'less attractive'. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. You are viewing the PayPal Community Archives. If the face value has been reduced by the organiser, the refund will be for the discounted face value price paid. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. And even if you don't save your details, lots of computers and mobile phones will 'auto-fill' addresses and card details that you have previously entered when you are filling out your payment information. 4.3 Sellers Shall Not Include Promotional Material with Tickets. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. Snoop Dogg Tour 2023. 6.9 Change or Suspension of Site. 1. Viagogo have become the focal point for calls to tightly regulate . 2.4 Listing. ACCC orders ticket reseller Viagogo to pay $7m fine for misleading When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. 5.1 Investigations. If you click on them we may earn a small commission. When We receive an offer by bank transfer, We will check to see if the bank account is valid. 2.16 Season Cards. Choose from countless Cash Back deals & discounts, also from your favorite brands & online stores. Start today for 5% back on up to $1,000,000 in branded sales. There have been several reported issues with people buying tickets from secondary sellers, including: The Consumer Rights Act has a whole chapter on ticket reselling and says you must be told: In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. viagogo - Buy & Sell Concert, Sport & Theater Tickets Welcome to viagogo Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? The Full Court upheld the finding made in 2019 that Viagogo had falsely represented that it was the 'official' seller of tickets to particular events. How do I change the email address on my account? You can do this in a couple of ways: Cash out the bond at your local bank or via TreasuryDirect. Be the first to hear about special offers. A property I inherited was overvalued by 50k - can I get any inheritance tax back and do I face a 'double whammy' on CGT? I offered my ticket for sale on Viagogo, and I recieved an e.mail that it is sold, they asked me to confirm the selling process and I did, but when I click on the button that would show me the buyer address it gives me "an error " !! How do I delete my listing? Red Hot Chili Peppers Tickets. Here is what happened. Viagogo, based in Geneva, Switzerland, has not disclosed details of its . If we do find clear evidence that viagogo is not complying with consumer protection law, we wont hesitate to take action.The CMA secured a court order against Viagogo in 2018, forcing the company to ask touts to tick a box confirming they have any tickets they advertise. It is a condition of membership of the industry's self-regulatory body, the Society of Ticket Agents and Retailers (STAR), that ticket sellers refund the ticket's face value price when an event is cancelled. Chargeback is also particularly useful where the cost of the tickets was under 100 and Section 75 doesn't apply. This was because, in some cases, none had actually been sold because of uncertainty over whether events could go ahead owing to the pandemic. However, when it gave you the final two digits of the sort code and account number, you didn't recognise them. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. This website is legit and very popular in selling tickets for all kinds of events. Visit the Payment Methods section to update the details. Only some of my tickets have sold. Hello, I want to cancel a payment to viagogo.com, but neither on paypal or on the viagogo site the payment can be cancelled. Services sector returns to growth but prices keep rising as firms face sharp rise in food costs and higher wages, How I became a 'Popular Investor' followed by others: Businessman who has averaged a 21% annual return since 2015 reveals how he invests, I want to grow my small manufacturing business but I have very few staff are recruiters worth it? When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. We endeavour to rearrange delivery with the customer or arrange a collection point. However, the Members are the sole decision-makers in finalising the sale or purchase of the Tickets. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. We will be looking closely at this evidence to ensure that the order has not been breached. If your claim is ignored or refused by the ticketing company you should contact your bank or credit card company (if you paid using a credit card). 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. We are not involved in the actual transactions between Buyers and Sellers. If an event is rescheduled to another date, your tickets should be valid. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Make them aware of your experience and the complaint youve made. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. These saved payment methods are designed to make life easier, so we don't have to type in our full addresses and payment information every time we make a purchase but as your case shows, it is vital to exercise caution. Your first port of call was to query this with Viagogo, which said it had paid the money to a card that was registered on your account, under your name. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund Pretty straightforward, you'd think? Thanks. Should you save for your child's future by opening a Junior Isa - and is it better to choose cash as interest rates rise or invest in stocks and shares? The revised version of this Agreement is automatically effective after it is initially posted on the Site. 6.11 Permitted use. Hi All, I am a new member and have been in contact with Viagogo over the last few days as I looked to purchase Lewis Capaldi tickets on Friday, however the price I was given at the start of the. If you paid by debit card You can ask your card provider to reverse a transaction on your credit or debit card in a process called chargeback. Pay by PayPal, a free service to pay online without sharing your financial information. Find out more about salaries and benefits at Viagogo. Click the more button to email us. that provides clear information on your rights offering simple solutions to solve your everyday consumer problems. A Madrid address given for GES SL on Viagogo not only gives an incorrect street but the company name is incomplete. 6.10 Notices. 2.12 Seller Payment. Viagogo: 623 questions (page 10) on Australia's largest opinion site ProductReview.com.au. You also have the option of taking your case to a small claims court. Exclusive: calls for investigations after test purchases indicate fraudulent practice of speculative ticketing. A second source, with knowledge of that company, said it was run by a senior employee at StubHub in Spain. A spokesperson for Viagogo said it had strict measures in place to ensure the accuracy and compliance of listings and to prevent fraudulent selling, which are audited annually by a third party. Walker said it was essential that the Switzerland-based company now remove GES SL listings and said a criminal investigation may be warranted. 9 Dec 2022 - Seller Support Associate . Five tips on when to seek help, hiring the right firm and typical costs, Do not sell or share my personal information. We only recommend purchasing tickets from AXS.com, the AXS contact centre, the venue box office, or the official venue . How do I get a refund from a ticket seller? - Which? Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. You may only use the Services if You can legally enter into and form binding contracts. Information released by Viagogo showed that touts have grabbed thousands of pounds worth of tickets to see artists such as Ariana Grande and Fleetwood Mac, which they then advertise to music fans . The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. Shortly afterwards, event organisers received orders for the same quantities, in Walkers name. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. It sickens us to think our gigs might lead to fans being ripped off by what is now a thriving, immoral industry. To post a ticket for sale on viagogo You must first register with the Site. Contact your bank or credit card company to verify the authorisation of payment to viagogo. All the tickets you will find on this website are sold by legit agencies and trustworthy sellers. How can Viagogo get away with charging such big fees? StubHub Sold to Smaller Rival Viagogo for Over $4 Billion Viagogo was ordered by the Federal Court to pay a penalty of $7 million. Seller 5 reviews; Agent 2 reviews; Administrator 1 review; Call Center Representative 1 review; viagogo reviews by location. Ticket reseller Viagogo fined $7 million for misleading Australian When listing seated tickets, all tickets in the same listing must be consecutive seats. This is so we can promote the sale of tickets and items that You list for sale. Viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world and helps ticket sellers ranging from individuals with a spare ticket to large multi-national event organizers reach a global audience. Instead, write to them again: restate your claim, and the reasons for your complaint. Touts who use this tactic advertise tickets they do not yet have, wait for a buyer to order them, before seeking to procure some from the concert organiser. Report. Letter to ask for a refund of an unsatisfactory wedding service, Faulty product? via gogo, viagogo.com | mycashbacks.com In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. . . What ticket resellers must do Fears ticket scalping will surge as laws fail to rein in Viagogo - CHOICE viagogo - Buy & Sell Concert, Sport & Theatre Tickets Online Ticket Seller SCAMS Viagogo EXPOSED - Medium 7.2 Copyright. 'Our fraud team also carried out a full investigation to reassure the customer that there was no suspicious activity on his account. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. Can I Get a Refund from Viagogo? - GetHuman This fee will be deducted from your payment. This does not prevent us from varying these terms without reference to them. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. It can be easy to mix up card details when shopping online, as many sites will require users to save their details, or auto-fill them when they are making a purchase. Like. The average Viagogo salary ranges from approximately $178,831 per year for a Software Engineer to $178,831 per year for a Software Engineer . viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. In future, if you have issues confirming or fulfilling . viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. Ticket resale company 'determined to sit outside the law' Visit the Payment Methods section to update the details. Reg Walker, a ticketing expert and security consultant atthe Iridium Consultancy, carried out test purchases, placing orders for tickets on Viagogo. Viagogo is a secondary ticketing site. 2.18 Merchant Description. Copyright viagogo Entertainment Inc 2023. Theres a problem with my wedding venue or supplier - what are my rights? All of this is happening on the Competition and Markets Authoritys watch, he said, referring to previous efforts by the consumer watchdog to crack down on speculative sales. When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment.If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment.d buyer protection). 3.1 Accurate Descriptions. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket.
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