People told us that they knew how to make a complaint if they needed to; however people we spoke to told us that they did not have any complaints. Rowley Regis, One person said 'If I wanted to complain I would go to the chief executive, but I have no complaints here'. Staff continued to be frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. I have a very long way to go but they made me feel that I'm worthy to be better, so thank you. I told the receptionist who then asked if I had taken a LF test and I said I had and it was negative. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. Keep 999 and A&E free for serious and life-threatening conditions. It was very difficult and distressing to see my son go though a very difficult time to see him have to have adrenaline twice to help him breathe and I was told he may have to be ventilated and transported to another hospital. The Trust also asks patients for their views and experiences of care on a regular basis, and we looked at the analysis of these surveys. "Keeping our NHS staff and patients safe should be the first thought of every company working for the NHS.". I felt really listened too when I was at my worst and feeling hopeless. Send your story ideas to: newsonline.westmidlands@bbc.co.uk, Ministry of Defence confirms what caused 'sonic boom' that shook the Midlands, Country music club returns to Stourbridge pub after 50 years, Special police stop and search powers to continue for another eight hours across Birmingham, Senior Labour MP says she contacted police over threat, New data reveals train commuters spend up to 2450 more a year than car-owning colleagues, Virtual Reality used to soothe anxious 15-year-old with curved spine before surgery, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. When I gave my name at reception, the receptionist was disinterested when I said I had been referred by 111 service. Published Following this inspection, we imposed an urgent condition to safeguard patients safety immediately following the inspection. You Are Here: unblocked sticky ninja east london walking tour self guided aec russells hall hospital. Staff were unable to describe what fit to sit meant or any criteria for this assessment.
These were staff who may not fully understand the hospital processes and systems to keep patients safe.The staff we spoke with could not always locate clinical presentation information or history of the patients that could result in poor quality and unsafe care and treatment. Broward Health Medical Center The diagnostics service was not up to date with the most recent ionising radiation regulations. Thank you again you are true angels, Report review titled Reassured and put at ease as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. 3 December 2014. NX West Midlands. The national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to patient pathways. Covid-19 Release of Information Call Line: 256-215-7461 []. WebWhat companies run services between Dudley, England and Russells Hall Hospital, England? We provide healthcare in hospital and the community. For common health problems visit your pharmacist, GP or walk-in centre. The Action Heart Centre is now situated in South Block in Russells Hall Hospital. We were confident that these could be achieved quickly.Key findings related to the following: Published Russells Hall Hospital 5 years ago. The trust does not always follow its own policy in relation to DNACPR (do not attempt resuscitation) notices. We carried out an unannounced, focussed inspection starting on the morning of 08 August 2018 starting before 6am. Our rating of effective was good overall. The Acute Medicine Department, also known as The Rainbow Unit, is located in the new modular building close to the Emergency Department in Russells Hall Hospital. ), Provide SDEC services at least 12 hours a day, 7 days a week, Provide an acute frailty service at least 70 hours a week, with the aim to complete a clinical frailty assessment within 30 minutes of arrival in the ED/SDEC unit. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. We found the waiting time for triage assessment to routinely exceed one hour for patients who presented by other modes aside from ambulance presentations. There was also some guidance from Birmingham children's hospital regarding his care over the phone so I'd also like to thank who ever helped there aswell. The improvements required by the trust were within the grasp of the trust and its leaders. Suspended ratings are being reviewed by us and will be published soon. I was treated with so much dignity and respect that I left feeling supported and cared for. One staff member said, "I am proud to be working for this trust.". With his familys legacy gift, this vision will become a reality, said Peace. They told us that this had led to a poor culture and working environment where some staff told us thatthey felt fearful and disempowered.
SDEC is the provision of same day care for emergency patients who would otherwise be admitted to hospital. You can also view all doctors across all Russell Medical locations or call for a referral locally at 256-329 There was a lack of accountability for the safety of patients pre and post triage who were located within the waiting room. Not all managers had the right skills and abilities to run services providing high-quality sustainable care. There are a number of areas of good practice in the trust, which should be encouraged. The numbers of reporting radiographers available could not meet the reporting demands of the service. The announced inspection took place between 26 and 27 March 2014, and unannounced inspection visits took place in the two weeks following this visit. People told us that they were given choices about meals and drinks so that they received things they liked. Very shortly I was out of A&E, with a few spare dressings and a leaflet in my hand and a bandage on my leg. Published 17 October 2018.
Whilst I was in the consulting room the receptionist went over to my husband and asked, rather rudelywhere has she gone Not a very positive experience when you are feeling at your most vulnerable because you feel ill. WebRussell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. This was based on information of concern we received relating to the management of patient flow and notice of concern relating to a death at the hospital. The hospital is south-west of the town centre on the A410 1 road, which connects to the Kingswinford area of the borough. A&E/AEC | Care Opinion For Covid-19 Test Results or Patient Portal registration please call the number below.
Out NHS is amazing all staff were professional and amazing. You can register to join the FutureNHS Collaboration Platform workspacehere. AEC is open from 8am 10pm (last booking at 7pm), and GPs or other healthcare professionals can refer you directly to the unit. Who has Care Opinion told about this story? She was sent to AEC where she waited a short while for bloods, had a feinting episode whereupon the alert buzzer was called and the staff excelled in providing emergency care. Whilst in AEC, you can expect to have nurse triage, doctor clerking and consultant review along with necessary investigations. If you need admission to AMU or RAB for ongoing treatment from ED or AEC, the consultant-led AMU team will initiate a further management plan for you. For more information on ratings, please visit medicare.gov. Also thank you to the lovely staff of russells hall A&E. Visit https://www.careopinion.org.uk
Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Russells Hall Hospital
The hospital is south WebRussell County Hospital located in Russell Springs, Kentucky, is a 25-bed Critical Access hospital offering quality healthcare and 24- hour emergency services. The wait to speak to someone was really daunting, but I know staff were rushed off their feet and was polite when asking for an update. Caring for your child and their burn injury, Shoulder injury soft tissue and fracture, 98% of patients to be seen, treated and discharged within four hours, Ambulance turnaround times have been improved dramatically, Ground floor, west wing, Russells Hall Hospital. "This is one of the worst workplaces I have attended as a union officer since the beginning of the pandemic," Ms Lowe said. Located in the main lobby of Russell Medical. Of the 14 trusts inspected under the Keogh review for the quality and safety of their services, The Dudley Group NHS Foundation Trust was one of only three trusts that were not put into special measures. Click here for the news and events happening at Russell Medical. Cant fault the staff and the service. These clinics provide patients with the opportunity to be reviewed by a senior doctor. Care records were not always written and managed in a way that kept patients safe. AEC unit | Care Opinion 2300) Clinical directorate Urgent Care Management team Dr A Ismail Clinical Report review titled Genuinely kind and helpful staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. The Use of CT Coronary Angiography and CT Fractional Flow Please be assured that your kind comments have been shared with the team and senior management who will be pleased to hear of them. B65 8DA, In The BBC is not responsible for the content of external sites. AEC can be a busy unit, but we aim to make your journey through the acute unit as smooth as possible. Medical secretaries: Bev/Ruth (ext. Even the food was great! The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of We specifically looked at the safety aspects of our key lines of enquiry domain on the evening of 15 March 2018 at Russells Hall Hospital. WebRussells Hall Hospital, St. James's Russells Hall Hospital is an NHS general hospital located in Dudley, West Midlands, England, managed by the Dudley Group NHS Foundation Trust. After completing the form and handing it in, the receptionist seemed alarmed and asked about my symptoms. Russell Medical | 256.329.7100 | 3316 Highway 280, Alexander City, Alabama 35010, Russell Medical Orthopaedics & Sports Medicine. Staff on the emergency department demonstrated a good understanding of the triage system and felt they had enough support and information on the triage process and system through-out our inspection. During 19/20 there were three CQUINs for SDEC. The money will go towards some large-scale developments centered on geriatric medicine and enhanced opportunities for senior citizens. A contravention notice was issued by the Health and Safety Executive (HSE), calling on Mitie to make improvements at Russells Hall Hospital in Dudley. Close menu, I just want to say a massive thank you to the kind nurses who made me feel at ease and understood how nervous I was. AEU Department So many thanks to All the staff on A2, best wishes take care and stay safe. Ratings and reviews - Russells Hall Hospital - NHS It is great to hear that you received excellent care and treatment in the Emergency Department. "We are working closely with HSE in relation to this matter.". We use this information to improve our site. Guest hospital is a satellite hospital which offers additional outpatient facilities. I'm OK with analytics cookies. Russells Hall Hospital or call us on 0845 113 0012, Response from
Since the last review, we have continued to monitor the trust and progress against their action plan. They said the symptoms indicated COVID. We carried out this comprehensive inspection as part of the new hospital inspection programme and as a follow up to the Keogh review which took place in 2013. Inspection Report published 6 December 2011 for Russells Hall Hospital - PDF - (opens in new window), Published AEC was well run and escalated patients that they couldnt manage. DY8 4HZ, In People we spoke to on the different wards and units were generally happy with the care, support, and treatment they received. These were: Further information in relation to the 19/20 CQUINs can be found below: Ambulatory emergency care guide: same day emergency care clinical definition, patient selection and metrics, Same Day Emergency Care CQUIN specification, Same Day Emergency Care CQUIN 2019/20 audit collection tool. We don't rate every type of service. Inside our doors you will find cutting edge technology, professionals of the highest caliber, and leadership committed to utilizing all of our resources to improve the quality of every life we touch. The level of care I was given not only by the day surgery unit but neuclear imaging and theatre staff was outstanding. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. The trust MUST ensure that staff record an accurate, complete and contemporaneous record of the care provided to patients. Clinical observations were not undertaken in a consistent manner. visibility, Russells Hall Hospital / Accident and emergency, This means that some features of Care Opinion won't work, We recommend you enable JavaScript in your browser and then. There are no community services for inpatients or children and young people. We found that systems were in place to monitor the service quality by the executive team, and at ward and department level respectively. the need to embed a culture of learning from incidents, how the trust uses and reviews mortality data, the system for bed management and patient flows, embedding patient experience in the organisations learning and strategy. The Dudley Group NHS Foundation Trust operates acute hospital services from three hospital sites: In addition, the trust provides community services in a range of community facilities. Share your experiences of UK health and care services, Russells Hall Hospital Accident and emergency, Default
I wouldnt hesitate to re commended Russells Hall to give birth in. Departments and services - Russells Hall Hospital - NHS Arrangements were in place for the safe handling of medicines. as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. AEC is located next to Ward A2 (formerly ward A1) and consists of four trolleys for assessment, three clinic rooms and a room for triage and treatment. Report review titled EPAC - Absolutely amazing as unsuitable, Thank you for taking the time to tell us about your experience at our hospital in the Early Pregnancy Assessment Clinic. Following the inspection, we told the provider that it must take some action to comply with the regulations and that it should make other improvements, even where a regulation had not been breached, to help the service improve. They didnt look to see what information had been recorded but asked what my symptoms were. About:
I replied that I knew this. Managers appraised staffs work performance to provide support and monitor the effectiveness of the service. My Site 12701 It is great to hear that you received excellent care and treatment during your stay and with our Outpatients department. These conditions related to the management of patients at risk of deterioration and the arrangements for assessing and triaging patients. Corbett hospital provides day case treatment alongside a range of outpatient services which include radiology, pharmacy, gynaecology, physiotherapy, rehabilitation and a wheelchair supply and maintenance service. Doctors thought he would have one dose of steroid and would be fine to go after a while, unfortunately this wasn't the case and after a nebuliser had also failed to help him, within minutes we were rushed to resus where a whole team of multi disciplined doctors, nurses and consultants rushed around him from paediatrics, intensive care and a few others. We have 11 permanent physician associates and one rotational physician associate in our department. Call our main line for general inquiries. The trust has approximately 669 inpatient beds, 31 escalation beds and 152-day case beds. The trust MUST ensure that deaths in the service are reviewed robustly and where appropriate lessons from these are learned and shared. At least one standard in this area was not being met when we inspected the service and, Find out more about our inspection reports. Staff were still unable to describe what fit to sit meant or any criteria for this assessment and patients were left unattended in this area. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. This is not my first experience of this hospital not checking information relayed to them by 111. The electronic tracking system did now allow for patients to be assigned correctly within the department but staff did not monitor this effectively. WebRussells Hall Hospital Ground floor, west wing, Russells Hall Hospital (01384) 456111 (ext. In partnership with the Choose Well campaign, we are helping you get the best possible treatment by selecting the service that is right for you. 8 June 2012. (Online ordering and Curbside pickup available) Current Hours: 7:00 a.m. 4:00 p.m. Inspection Report published 30 July 2013 for Russells Hall Hospital - PDF - (opens in new window), Published Front the bottom of our hearts to all of the staff in all those departmentsTHANK YOU!! Although we did see improvements around sepsis care and treatment we could not be assured that sepsis documentation and treatment was completed in line with best practice and the designated timeframes. WebThe programme gained charitable status (registered number 518586) and was renamed Action Heart in the late 1980's. Staff were really lovely. 2023 BBC. the service is performing badly and we've taken enforcement action against the provider of the service. Acute Medicine Department - The Dudley Group NHS Foundation Inside our doors you will find cutting edge technology, professionals of the highest caliber, and leadership committed to utilizing all of our resources to improve the quality of every life we touch.
Official information from NHS about Russells Hall Hospital including contact details, directions, opening hours and service/treatment details Accident and emergency services - Russells Hall Hospital - NHS This means there is low to moderate transmission of COVID in the community. All the best and take care. Some improvement in patient flow through the ambulance triage assessment area were seen. - we'll pass your stories to the people in health and social care who can make a difference. Most staff were complimentary and shared examples of how they were supported by their managers and teams. 30 July 2013, We found that people received care that met their needs. It is great to hear that you received excellent care and treatment in the Emergency Department. Thankfully she was allowed home, but she is safe in the knowledge that should she need emergency care again in the future, she will be in the best of hands.Fantastic hospital, thank you. The Acute Medical Unit at Russells Hall Hospital, in Dudley, will treat seriously unwell patients and help to reduce winter pressures on health services. Any outstanding/outpatient investigations can be reviewed in a Virtual Clinic (without the need for you to attend physically) and any further action, if needed, will be communicated to your GP as necessary. They tell me everything they're doing.".
The ED sees approximately 97,000 patients per annum. Dudley
The ophthalmology clinics require review to ensure that all patients are followed up as required and that there is capacity for these clinics. The firm said it had complied with the order and the safety of staff and patients was its top priority. This condition related to the provision of specialist medical in reach and support into the emergency department.