DO NOT give them your payment info, DO NOT sign with them. So, the amount you can see in deposit balance tab on My Regus account is what you are going to receive after your contract terminates. *We conduct corporate trainings on your preferred dates and location for no additional cost. Give your team a place to focus, thrive, and grow, while we take care of all the details. They charge an excessive retainer fee. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. Flexible Workspace Designed Around Your Needs. Stay away!! This will surely increase the credibility of your complaint. Their lawyers are acting blind on Regus random deduction from my credit card, they only wanna persecute on why i dont pay for the next one month whereas the answer is obvious: they already deduct $5000 out of my $650 monthly rent. Regus are not transparent with their pricing. I got an email from trustpilot. Be part of a vibrant coworking community with dedicated desk or hot desking options. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Here are 8 tips for writing great reviews. Retainer refunds can be requested through your online portal (myregus.com > Account > Billing and payment > Retainer balances) and is paid 30 days after end date. October 19 As you can see from your statement of account, available online (e.g. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. And of course, they just charged me $244 for November. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. Trustpilot is assessing this review in accordance with our flagging process. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. Hi Hannah, Im sorry if you felt the need to escalate this. They would not remove the items that I didn't want. We appreciate your business. After investigating we noticed that your online request was missing. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Thanks again for your comments which help us improve. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Transparency is very important to us, and all services can be opted in/out through your online account. Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. As a matter of policy, BBB does not endorse any product, service or business. Reform Skills, now assist professionals across various domains with the help of strong instructor panel; a panel of certified instructors that play a crucial role in identifying and covering development needs for working professionals and delivering a 98.7% success rate. Regus Reviews | Read Customer Service Reviews of regus.com | 3 of 519 Once we've received your information, your refund is processed within 30 days of the last day of your agreement. Not only that, it's hard to get hold of their accounting department. However, we will ask you to go through some security steps as part of our fraud-prevention policy. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. If it has been longer than 30 days, please get in touch so we can investigate further. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. It is IMPOSSIBLE to get them to stop charging. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? IWG plc Reviews | Read Customer Service Reviews of iwgplc.com - Trustpilot 1. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. Get Regus can be contacted at (262) 832-3700. but when u need support / CS to talk and solve ur problems its literally non existant. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. The additional increase in your monthly fee is due to the annual indexation. I am a small business and cannot afford any of this. Changes in an organization are about more than just policies. When could I get my retainer back? That exception is made on the understanding that an additional service retainer is payable. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. It goes against our guidelines to offer incentives for reviews. Were clear about this from day one. * All prices shown are valid at the time of inquiry, based on 24-month contracts. The company left an official comment to this complaint. same goes with debt collector from malaysia that emailed me abt 3 months ago. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. We therefore bring you a practical 1-day course that focuses on all levels of change impact and prepares you to face them according to new age best practices and techniques. Manage all of your workspace and business needs. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. The complaint has been investigated and resolved to the customer's satisfaction. Log in to access all our services and products Email. Regus lacks personal approach The centre's staff are friendly and helpful. Our invoices are due on the payment date that is displayed on them. Its a healthier, greener, flexible, and more cost-effective way to do business. Regus in Waukesha, WI 53188 - (262) 832-3700 BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. It goes against our guidelines to offer incentives for reviews. commitment remains the same (or increases) and such transfer is not used to extend or renew an existing agreement. Verification can help ensure real people write reviews about real companies. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. She would do her best to escalate my process by letting them know this terrible status. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. For a break between calls, browse the developments many shops and restaurants, or explore the Downtown Historic District, just 15 minutes away by car. October 8 Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. Its an automated process. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. Our global network of workspaces enables you to work wherever you need to be close to clients, partners, suppliers, or home. 25% off. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Hey Sandra and Regus, just return my retainer back then I would not post anymore! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We also have advised you to remove the center address from your website and request your retainer refund online which you have not done yet. There is non existent customer service department. Best regards,Michelle Spire. Its an automated process. I could talk with Myesha. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. BBB Business Profiles may not be reproduced for sales or promotional purposes. Companies can ask for reviews via automatic invitations. Whether you need a single desk or a whole building, want to drop in or stay for much longer, weve got all your immediate business requirements covered. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! I really thought that this company would be a good option for expanding our business. Share your photos and videos with others to prove the truth of your words. It's an automated process. You should receive your refund within 30 days after your agreement end date. We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. As you did not process this correctly, the agreement continued an additional month. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. Any that you do not require can be opted out through your online account. Agile and Scrum Certification Training in Fort Myers, FL Submit a complaint and get your issue resolved. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. Hi Hannah, Im sorry if you felt the need to escalate this. However, we will ask you to go through some security steps as part of our fraud-prevention policy. Develop, apply and embed the knowledge and skills acquired by this program to your organization. I would love the opportunity to help further but havent been able to identify your account. Hi Mike, Im sorry if you felt the need to escalate this. We have office space and more to suit all budgets, in every city of the world. What a ridiculous it is! Regus Reviews | Read Customer Service Reviews of regus.ca - Trustpilot We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. I am a small business and cannot afford any of this. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. You should receive your refund within 30 days after your agreement end date. Using our center address on your website is illegitimate without an active agreement between us. If it has been longer than 30 days, please get in touch so we can investigate further. We will then confirm your payment date and amount. Were clear about this from day one. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. The complaint has been investigated and resolved to the customers satisfaction. If it has been longer than 30 days, please get in touch so we can investigate further. Weve cut the cost of selected workspaces* for a limited time only. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. I would recommend that anyone considering using this company to think again! And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. We found a responsible person where we inform her about the problem. Most organizations routinely introduce sweeping changes, to improve processes, accommodate shifts or follow new regulations. I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal. Our advisors are ready to help you find the right place for you. It was so ridiculous that regus did not care about my 2-month retainer for office, however, it requires payment for next month virtual which was a much smaller fee compared to my receivable from Regus. Regus flagged by its software or its Content Integrity Team because they have been unable to verify my authenticity rather than returning my retainer back! Find event and ticket information. They charge an excessive retainer fee. Eventbrite - Learning Zone Inc presents Agile and Scrum Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. We will deduct any outstanding fees and other costs due to Us before returning the balance to You. 2023 Trustpilot A/S. I still did not hear anything back yet. How BBB Processes Complaints and Reviews. They are scammers, and incredibly dishonest. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason.