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Had a return request with item not as described I tried to get in touch wtih the buyer to find out what the problem was but got no response (not unusual) I accepted the return and they buyer has returned a different item, different in that its a cheaper poorer immitation of the one I sent out, clearly worn (smelling strongly of perfume) and damaged. e-bay couldnt give two hoots for sellers as long as they are making money. Same thing just happened to me and I was able to keep the earning. Somewhat new, never had this happen before. Could you explain a bit what steps you take when shipping? But I would think it is more likely a customs thing. Is there any point in doing that? Supervisor told me to hold up on Police report and wait for UPS to step in. I get an email from the buyer asking where I sent it, oh that is wrong, send it here. MaterialABS Specifications28cm BrandOther PackagingColor Box Itemcl9685 Is There a Shopping Guide VideoIs Whether AssemblingNo Whether Specifically for Foreign TradeNo 3CConfiguration Category14Toys over the Age ColorBlack Gold28cm,Pink Gold28cm,Gold and Silver28cm,Starry Sky28cm,Starry Sky Pattern Random.,Northern Lights Starry Sky28cm For AgesYouth15 . Lol either way I wasnt surprised. From the "Reason for replacement" drop-down menu, select "wrong item was . This is a type of blackmail. 26-05-2020 A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. They will call the number you have on record for this account, so make sure that's correct before you start. Stockholm syndrome is a proposed condition in which hostages develop a psychological bond with their captors. I just wanted someone else to take a look at the photos and tell me what they thought. All items are made out of High Quality fabric. Its usually not a good idea to trade with accounts that have bad feedback. Ebay found me not at fault and released my funds. Omg I JUST heard that same story!!!! A buyer will offer to purchase your item and send a larger payment than required. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. The buyer could be lying. Unfortunately, Significantly Not As Described (SNAD) claims are not covered for the seller. The scammers will also ask for your PayPal email address. Was full of marks. You send the item promptly but days later you find that the check bounces, leaving you with nothing. Hey Im kind of new to mercari and Im really nervous. 09-10-2020 or the buyer? Reddit and its partners use cookies and similar technologies to provide you with a better experience. I had to help my mom submit a dispute through eBay, as a buyer. It should not have. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . Particularly if the item is expensive, popular, or desirable (such as new cell phones or gaming consoles). I purchased and sent $1000 for an item from a seller on eBay then the seller said I need to send another $1000 for the insurance then the shipment was stopped in Arkansas border and needed to send $800 to get it from Arkansas border the item supposed to been delivered February 25,2022 to me here it is March 17,2022 and I still havent received it after paying $2800 to get the item to me through eBay I was scammed by this seller that used eBay because they got my money and I got no item I paid for Im disputing it now through my bank and its under investigation they robbed me of $2800. This leads you as the buyer to think youve received someone elses parcel by mistake, and you return it or take it back to the post office. Learn how your comment data is processed. So, I purchased the shipping label the cost was13.34 which was taken out of my Personal Banking Account but that never happen before, and no total was given me of the balance left from the sale of the boots. 01:30 PM. You're responsible until the item is delivered so saying that means you would have to refund and then claim insurance if you purchased it. But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? Once payment is confirmed you ship it promptly. How Buyers Scam Sellers on eBay (A Decade of Scams) Do not refund first and try to appeal after. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. You must be new here, in this sub anything and everything is a scam ;). I've never owned/sold a necklace like that. As seller, here are a few things you can consider before selling to buyer with little or no feedback. they look darker than they should.As kopes said above, different devices show brightness and colours differently - in an ideal world they wouldn't but that's what we have to deal with. did said person say they woud send you the motorcycle and the title and then you would have to pay? Strictly No RETURN NO EXCHANGE policy. Press question mark to learn the rest of the keyboard shortcuts. Common eBay Scams: How to Spot and Avoid them - Comparitech The company has put in some safeguards, but you can do a lot to protect yourself as an eBay user. The buyer received the wrong item. The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. In most cases, the refund takes 3 to 5 business days to process. Go to usps site and fill out the mail fraud form. If you have any problems paying for your items, we . If you find an item on eBay that you think is fraudulent, report the listing directly. As completed feedback cant be disputed, it places some people in a position where they feel they must comply or risk the integrity of their account. I talked to manager and simply were told nothing can be done. Bamboozled: If a retailer sends you stuff by mistake, can you keep it? - Nj Usps Delivered To Agent But Never ReceivedGo to Tracking Informed Though I don't think I would have mailed an eye shadow palate in even one of the padded ones. Also one first class item costs a US seller minimum $2.60 to ship that same item is .30 for China. Opium Smuggling The early edition of the evening paper of the day following that eventful night, sold like hot cakes; and well Our app will file a claim in your stead, saving you time and a potential headache. Disputing the chargeback can take a lot of time and hassle on your behalf. Why doesn't ebay just start a business where returns go to the ups store (or whatever vendor) and the seller opens the return in front of an employee to determine state of the returned item. Is it possible they received it from another seller? 26-05-2020 They also have to protect their buyers from fraudulent sellers. I used to work in a photographic studio shooting clothing for a couple of major retailers, and getting things looking "correct" was a big part of our workflow.If you haven't replied to your buyer yet, I'd send a message saying approximately the following:Hi there, thanks for letting me know the top arrived safely! 26-05-2020 Should I contact the postal service? An item is eligible for a return or refund if it meets one of the following conditions: Item is not as described. The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. The item could have gotten mixed up during a customs check? Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? You're not supposed to be liable for anything that happens to it after that. Go to your post office with your Tracking Number and buyer's email and pictures and make an inquiry as to what could possibly have happened prior to the package being delivered and what is your recourse. PayPal Seller Protection exists to help sellers trade confidently on eBay. There is one more scam that I have had to deal with. I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. FedEx. eBays security systems can only protect buyers and sellers when transactions occur directly on the website. Buyer contacts me today. Buyers abusing "not as described" to force refund - PayPal Community Parcel comes back, buyer is less than helpful, I refund, get a neg. I agree, but the fact that from my initial dispute to the appeal zero new information or new evidence was presented shows me that sellers have absolutely no chance of winning the first dispute. So Im hoping he doesnt return anything. When a buyer wants to return an item and be issued a refund, here is what you do first. If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. 03:58 PM, maybe she thought it would be darker as your listing photos look darker than her photo i.e. Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. 1. Cause his photo shows a like kind of item but not the brand or pattern I sent. Along with photographing everything, try to record any identifying details about the item. Help for buyers and sellers. Cases Policy - Our House Rules | Etsy Law Regarding Receiving a Shipment That Was Not Ordered Be sure to put all your points and pics across to amazon before you decide to return the item back to them. To reach customer service, click Help & Contact (top or bottom of the page) and choose the appropriate topic you need help with. 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. Buyer says I sent the wrong item but the photo loo 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. I sent a seller an offer on an item and she accepted. As per the returns policy you are within your rights to refuse it. Just open an item not as described dispute and then the seller can please themselves which address they give you, be very specific in the dispute, just say that you did not receive what you paid for but a completely different article. Funny thing he could never tell me what he claims he got or send me pictures. Go to ic3.gov and fill out the internet crime form. They offer some sort of limited-time discount in order to create a sense of urgency. Help a buyer with an item they didn't receive | eBay TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. This time, I accidentally sent an ebay buyer the wrong item. Yes it would add cost. I've only had to use these pics a few times but they save a lot of hassle. Dollars. I have a picture of the item preposting with the order sheet - a habit Ive got into with sending out bridal type things as these are often the people who return items. But I would like to reach more buyers. If you want to understand the process of reporting a scam to police and how eBay is involved, visit the eBay Security Center. 03:21 PM. If the package was mixed up by GSP, then they should handle it. 05:05 PM. You can chat with other sellers about anything to do with running a business on eBay. I had a customer contacted me that the item was damaged in transit. The buyer has since responded and accepted that it was delivered somewherebut not to him. It certainly looks a much darker top in the listing. Once the scammer has your money through untraceable means, they will stop communicating with you and will not send the item. Gift card scammers reach out to victims by phone, email, or social media. This months episode of the eBay Seller Spotlight podcast is live! What if the buyer is not trying to rip you off but simply made a mistake? eBay are only concerned with issues that affect their own profit margins. 06:46 AM. Log in to their [Amazon Web Service (AWS) account] Go to [https://sellercentral.amazon.com/], then click on "Manage my orders" Click the orders icon Click on the "Manage Your Orders > Refund or Replace an Order" option. He immediately cancels the order and requests a refund. Is this person trying to scam me and going to the lengths of altering the package and using a different item?? You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. 2 yr. ago Also you can file with USPS Postal Inspection for mail fraud jalamo 2 yr. ago If the item is sold for more than $750 the item must have signature delivery proof. A buyer can return anything simply by evoking this phrase, even if the item was described in minute detail. BUYERS ABUSE POLICY Sellers should be very careful when describing items and only ship out things as described. Ebay basically says, "Well we don't know what you actually sent the buyer so we can't be sure who's side to take here so we always favor the buyer." I am simply astounded. on How Do I Resolve Missing Orders/Packages for my Customers? - TCGplayer Am I supposed to follow up with Royal Mail or it is now his responsibility? They sell fake goods and don't pay taxes. I ended up having to give a refund in fear the buyer is going to give me bad feedback. Poshmark Listing Not Found After Purchase - The-keratin.de $15 each. What a pain in the ass - of course they probably didnt ban the buyer or anything so theyll just do it again to a seller who isnt as diligent at documenting as you are. - edited I was hoping it was a post offcie mix up. Luckily I was able to contact the Global center and stop the item from shipping to the buyer. Answer (1 of 4): Hi. Anticlimactic, i called ebay, they looked at the photo the buyer sent me, sided with me and closed the case. Help for buyers and sellers. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. Illegitimate sellers may offer an item for sale but then request that the payment is sent outside of the platform. ive had power sellers defraud me for a 50 cent lowes coupon. Is it not possible to take pics of item A and still send B? Thanks for this suggestion. what is beyond infinity most expensive car ticket. Always think like a big retailer. When a problem with your order occursit doesnt arrive or is the wrong itemthe victim calls this number. I asked what exactly was wrong, what were the specs of the system, and what cooling system they were using. That necklace couldn't have come from me. Hopefully youll receive a positive decision within a couple of days and eBay will release the funds on hold. Returns, missing items, and refunds for buyers | eBay There are two occasions in the tracking updates that says it was rerouted due to processing error. Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Private deal offered outside of eBay A buyer may see your item and offer to pay for it privately rather than using eBay's official payment channels. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. Scammers know this and will sometimes offer high quality, brand-name items for sale at a very attractive price. I asked for a picture from the buyer and it was some plastic item. shot goods Gilas Pilipinas Full Sublimation Jersey