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So the funds are available but you only adhere to the state-by-state laws? By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. Clear your Internet browsers cookies and cache. "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. StubHub customer service phone numbers and support Customer service all the way to your seat, 2000-2022 StubHub. . You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. But no worries they re listed my tickets "with out me knowing any of this ," and the same exact seats sold again" I have screen shots of my stubhub account showing 0 active listings 2 hours prior to the game. How to get StubHub refund According to the company's website, if a customer's preference is for a cash refund, no action is required. Fans are to receive a full refund (not the 120% credit) for their canceled event and will be notified via email of any details that the international team has to relay. It's a code that starts with SH followed by some numbers. Submit, rate and comment on StubHub ideas by visiting IdeaIncite.com. We are changing the way you register and sign-in to the StubHub Community. To reach Customer Support call 1-866-788-2482. We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. The April 25th show was canceled due to COVID-19. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. The deal requires StubHub to honor its refund policies and not change its refund policies for purchased tickets unless the purchasing consumer consents to the change. Click that link and you're good to go. ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. I waited 2 days and tried the access code again..still nothing. Enter your gift card number in the Add a Fancode & gift code section. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. If you believe you are not getting a proper ticket refund from a vendor, you can contact New York's Division of Consumer Protection. Phone Call 1-866-788-2482. For customer support people can visit their help topics to search for answers to questions or browse popular topics. This happens when tickets are reprinted, but they are usually still valid. 7 calle 1, Suite 204 You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. The worst company ever you lost me and a ton of my friends and family. Please take the tickets directly to the box office for a refund. Give Light and the People Will Find Their Own Way, www.dos.ny.gov/consumerprotection [dos.ny.gov]. DoNotPay records the details of your purchase to boost your chances of winning the refund. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. Your refund will be processed to the payment method used at the original time of purchase. StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows. A Personal Loan can help you mitigate losses and get back on track. Find the sale. Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. The worlds largest ticket marketplace StubHub is home to over 10 million sports, music and theatre events in over 40 countries. Check out the table below to see the best alternatives to StubHub. NewsletterDollar ScholarStill learning the basics of personal finance? All Rights Reserved. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. Find help with your questions from other fans through our own peer-to-peer community! I had a fraudulent charge on my credit card account from Match.com. Supervisor " would NOT SPEAK WITH ME. Horrible customer service. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, terrible experience and useful info when listing, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Customerscomplained to the media andfiled lawsuits. New Jersey Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. Customer Service training is needed. In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. 1.866.788.2482. DoNotPay doesnt care about that. Ticketmaster for Ever. Combined with viagogo, we now span 90+ countries around the world. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected] Our helpline number is 1-888-929-7849. We have a great help article here which provides the steps to list these Mobile Transfer tickets. Contact us United States and Canada. Wish they would help. From everything weve seen, the StubHub customer support is quite thin, to say the least. Click here to explore your options! How to Get a Refund from StubHub - Christian Small Reached out to customer service twice still can't list tickets. See detailed StubHub customer service rankings, employee comments and much more from our sister site. please contact StubHub US Customer Service at 1.866. I been buying and selling for 12 years with them. on 2/28 at 12:51PM We may be compensated if you click this ad. Find customer service from top companies including phone number, online support, social media and chat, View all 117 StubHub customer service reviews , LA Galaxy announce El Trafico on August 24 at StubHub Center is a sellout, Taylor Swift Tops StubHub's Most In-Demand Summer Concerts List, NEW REPORT: How StubHub Uses On-Demand Payments To Keep Resellers Loyal. StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. If you feel like StubHub cheated you, you could take action against them. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. A few days later I'm only paid out for 1 set of tickets. 0. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. Reach out to customer service representatives via social media, Call the event organizer and state your case. Customer Support Send us a message Open our virtual assistant, click on "Contact form" and let us know how we can help you. That equals roughly 9.5 percent of all eBay $2.6 billion revenue during the second quarter coming from StubHub. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482, or the Attorney General's Office at 800-282-0515 or online at www . Ads by Money. Hurry up and access DoNotPay from any web browser to check out everything we offer. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. Click here to update this department. / What happens when an event is canceled. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. As for other major vendors, Ticketmaster and Live Nation state on their websites that they automatically refund canceled shows. On March 7th, StubHub emailed Marrali a copt of its refund policy. How to Contact StubHub for fraudulent tickets. They say $0.00. StubHub is offering the retroactive refunds now because the live events industry is opening back up. (Business Insider calculated that the payments in seven locations were more than $16.7 million.). Cannot believe that I was stupid enough to use StubHub I will never use you guys again I will tell all my friends to stay away unless you want to get ripped off! Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . Go ahead and file a chargeback on your credit card. Officials in nine states, including Ohio and theDistrict of Columbia, initiated a joint investigation after getting numerous complaints from consumers that StubHub was violating its "FanProtect Guarantee" policy. How to Contact StubHub: Customer Service for Buyers and Sellers - wikiHow Solved: Refunds - StubHub Community How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale "The return of live events, the input of customers, partners, and regulators, and the . The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. Learn more about how we make money. StubHub offersthe retroactive refunds because the live events industry is opening back up. I would like cash refund too. Since its inception 22 years ago, StubHub has grown to 800 employees. If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100% FanProtect Guarantee Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. StubHub Settles Multi-State Lawsuit Over COVID Refund - TicketNews Very dissatisfied customer. No. 2023 www.cincinnati.com. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. When you buy tickets as a guest, check your order confirmation email for a 6-digit access code. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your . How do I request a refund? - Ticketmaster How to request an event on the StubHub website. Let us teach you the major money lessons you NEED to know. Get useful tips, expert advice and cute animals in your inbox every week. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. If its past 10 AM on the day of your event and you dont have the tickets, please contact us. where can I go to use activate the voucher so I dont lose that as well. StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! The cash refund will be issued by May 31, 2021 and will. What happens when an event is canceled? : StubHub In most cases, tickets arent issued until 24 hours before the event When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Georgia What Qualifying Event Would Trigger 18 Months COBRA Continuation? Refund for Foo Fighters tickets? - StubHub Community Pennsylvania ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. Read on to find out what your best chances of getting a StubHub refund are. Request and Get a StubHub Refund Right Now. Absolutely, you can list these tickets for sale on our site ! How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. Just log into your DoNotPay account using any. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. Chat to ask questions outside of normal business hours Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. The Ohio Attorney General's Office said the reversal came after a multistate investigation lead by Ohio Attorney General Dave Yost. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. Enjoy!Make sure we land in your inbox, not your spam folder. This material may not be published, broadcast, rewritten, or redistributed. If you feel like StubHub cheated you, you could take action against them. Use of this website signifies your agreement to our. How do I contact StubHub customer service? - KnowledgeBurrow.com Moneys 2023 Changemakers: Meet the Creators, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. StubHub to refund canceled events after pandemic complaints - KXTV Stubhub said they have the seats were listed until a hour past kickoff. Have an idea for StubHub? To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Ticket buyers and sellers say StubHub owes them after widespread event AXS and Ticketmaster are separate companies AXS is the official ticketing site of The O2. Illinois Registered users: Log in to your StubHub account. If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. Congratulations on your sale. The company does have something they term FanProtect Guarantee in its User Agreement. Youll get a refund if your event is cancelled and not rescheduled. Alternatively, you can send us an email at customersupportuk@stubhub.co.uk FAQ Lots of answers to questions are in our FAQ. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. Is SeatGeek legit? To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. An email might never be responded to, and the same goes for phone calls. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. How do we request the refund? That being said, Stubhub is only providing refunds in the 14 states which require cash refunds United States - California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee Canada- Alberta,British Columbia,Ontario,Quebec Having difficulty navigating this. We do still love going to events and want buying tickets online to be easy and safe. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. DMing or direct messaging is sending a private message to one of the moderators, NikkiM -https://stubhub.community/t5/user/viewprofilepage/user-id/724, KattW -https://stubhub.community/t5/user/viewprofilepage/user-id/8, AllyD -https://stubhub.community/t5/user/viewprofilepage/user-id/24, Paul -https://stubhub.community/t5/user/viewprofilepage/user-id/25. The company prides itself on being a Fan-to-Fan service. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. The corporate office phone number is 415-222-8400. Once you receive that email you can log into your account and navigate to the StubHub wallet. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. Hawaii Did you find it helpful? Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer. 03-31-2022 08:37 AM. It's quickly becoming the hottest ticket in town, "El Trafico" games between the LA Galaxy and LAFC. But they are horrible and didn't contact me to let me know they had to cancel my tickets to cover there self. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. BUFFALO, N.Y. (WKBW) 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. . The Ohio Attorney General's Office said the California-based company began denying refund requests instead of telling consumers they would receive credits equal to 120% of their purchases for future events. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. Bradley R. Hightower. Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights/Privacy Policy. I live in GA - was supposed to go to a premier league game in England in March. They're upset StubHub is refusing to . Yes Can you get a refund on StubHub tickets? - ETHTrust On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee For example, on the sale of a $100 ticket, the buyer would pay $110. Besides Adam Sandler all he likes is hockey, and we dont see that starting up anytime soon either," Marrali said. They may sell them for more or less than face value. I've been a customer for a long time and am not happy. How do I contact StubHub for a refund? With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Support : StubHub Louisiana On March 7th, StubHub emailed Marrali a copt of its refund policy. By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Indiana: "approximately 6,800 consumers" affected. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. does that mean nothing now because the compant wants to keep their pockets full of now stolen money? Still learning the basics of personal finance? No matter how you get them, well email you when theyre ready. StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. 6:00 AM - 7:00 PM PT weekends. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. Lets dive into it right away. You can reach the corporate office at 415-222-8400. After the switch, you will enter the email address you use to access the community in order to reset your password. Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic. this link is to an external site that may or may not meet accessibility guidelines. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. How to reach a live person: Speak "customer service" at first prompt. StubHub Ticket Refunds for Events Canceled Due to COVID-19 - Money 7 Eyewitness News and The Rebound Buffalo brought this to StubHub's attention on Marrali's behalf. Simply go to your StubHub Wallet and click the Request cash refund button on the appropriate credit. Lots 81-82 Street C "If you have tickets to a show that is postponed, you will be able to select your refund . Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. Listings for companies similar to StubHub: Customer service is awful. And 2 hours before the game I had no listings active. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! We will process the refund to your original payment method within 5 days. Click your state to see if you qualify! And never again. This number works. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at . It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Reselling Super Bowl LVII tickets How to list Super Bowl LVII tickets to check out everything we offer. A million dollar company can not compensate a loyal customer a few hundred bucks. For obvious reasons, this isnt usually a satisfying compensation. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. JEVAR IS WHO HANDLED MY CALL. It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. Review the StubHub return and refund policy at ReturnsAndRefunds.com. All you need to do is follow these short steps below: Voil! As the event is rescheduled and not cancelled the buyer is not eligible for a refund from Stubhub. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. I think I'm golden and I made my sale. The seller would net $85.. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Re: Buyer hasnt accepted ticket As long as you sent the ticket to the correct email (and it sounds like you did if you copied it) then you will be paid even if the buyer never accepts Depending on the site you transfered from you will receive an email when the buyer accepts. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. There is no federal law regarding ticket scalping in the United States, and StubHub encourages sellers to adhere to local state regulations in its terms of service Those state laws vary a great deal, and theyre often only loosely enforced or havent been updated for years. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Reply anytime to let us know how we can improve. on 2/28 at 3:05PM but I havent been able to get in contact with anyone from StubHub.