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Its been two weeks. So no Im not happy and will not be any time I drive my GMC truck that rattles. Part of the front lot at Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. All good for the dealership you made money installing the airbag and know it will cost me around a $2,000 to get a new dash. As discussed, we stand behind our workmanship and want to make this right for you. We treat people fairly and I think that goes a long way in today's world.. Laura will be here. Those items included replacing engine mounts, transfer case switch, driver seat bezel, water pump thermostat, tires, alignment, and a radiator. The warranty you purchased covers a material defect and also covers cosmetic damage caused by potholes or "curb rash" if you have alloy wheels. You authorized the repairs knowing what your obligation and cost would be. This was all explained to you by our service advisor, ***** ***, prior to work being performed. Upon initial inspection it was discovered that your vehicle was lacking fluids and coolant. With being able to display more cars on the showroom floor and having attractive prices along with having the inventory to support those sales numbers.. After several calls and having to drive to the dealership to get any answers I've been getting the run around about getting the extended vehicle warranty reinstated. I can be reached directly at ************ ** ********************************, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Please let me know if I can be of further assistance or if you would like to discuss this matter over the phone. Clearly false advertising. It also states that chrome wheels are not covered by the cosmetic damage portion of the agreement. It is very atypical for a wheel as pictured in the images shared with us to have any type of cosmetic issue caused by a material defect. Laura Buick GMC is a family owned and operated business with a strong commitment to customer satisfaction. Only 577.00 covered by extended warranty. Dont see how this is normal when is impossible to avoid the salt in the winter months in Missouri. As for the paint peeling, all paint and interior protection plans are going to protect against elements like acid rain, hard water, bird droppings, etc. My question has nothing to do with the millage. www.laurabuickgmc.com Laura Buick-GMC is a family owned and operated automotive business with a strong commitment to customer satisfaction. Love the truck! JOHN SWISTAK JR.,. And followed up with everything I called about. 903 N Bluff Rd, Collinsville, IL 62234 So idk if they didn't comprehend the what I was saying? I am happy to discuss in further detail if you have any questions or concerns. Laura has 9 jobs listed on their profile. Use our search function below or click the buttons of popular models to start your search! Your warranty covered a portion of the replacement of several internal components of your engine. For December, we were 25th in the country (for GMC sales), so we just continued our growth, Anderson said. After three week they call us and we paid and receive our car. Laura Buick GMC Reviews, Ratings | Car Dealers near 903 N Bluff Rd Rick DeStefane President-CEO-Owner of Reliant Care . Buick so I went on there website and applied and Each time you have brought your vehicle in for service we have traced the route of the trouble code and performed repairs recommended by General Motors, utilizing GM certified technicians to complete all repairs. I got extended coverage for my 15 highcountry duramax through the dealership. But the elder Anderson said the main reason the dealership has done well has nothing to do with the new things going on. A Laura sticker on the back of a new Buick at the Laura Buick-GMC dealership at 903 N. Bluff Road. Your vehicle was towed to our service center from a different repair shop and came partially disassembled from the original repair shop. WINAR.MI) (1303_60350), Pharmaceutical Sales Customer Engagement, Shreveport N LA, Jefe de proyectos de infraestructura y servicios tecnolgicos con Certificacin ITIL, Director Regulatory Medical Writer (home-based UK, Iceland, Germany or Switzerland), Assistant Manager, Operations | Keystone Fashion Mall (perm role), Stage consulente applicativo soluzioni enterprise Microsoft Dynamics 365 (1303_58116), See who Orveon Global has hired for this role, Strong experience in artistry, ideally with a qualification, Commercially aware with retail experience, Ability to communicate effectively with Area Manager on business performance, Excellent communicator and can work both in solo and as part of a team, Ability to use Social media to drive customer recruitment. Director of Internet Sales - Laura Auto Group - LinkedIn ******* *******Laura Buick GMC. It appears that your third party warranty that was sold to you by your lender does not cover all components needed to repair your vehicle. ***** ******General ManagerLaura Buick GMC******************************* Other then that my sales guy was great when I bought the truck. Susan Hagopian and her husband Stephen Hagopian, of Glen Carbon, look at the interior of a 2012 Acadia FWD Denali at the Laura Buick-GMC dealership. We would be happy to assist you in resolving your issues. They were supposed to fix a place on the car, but they went back on their word there. Bob Brockland Buick GMC - New & Used Cars, Auto Repair Shop Meet Our Staff | Georgian Chevrolet Buick GMC Auto Dealer It's the tried-and-true customers who keep returning and the loyal workforce that have made them tops in the nation. laura buick-gmc inc. The manufacturer should be responsible to replace the dash on the vehicles since they used inferior material and didnt do the recall for 6 years or so which allowed the dash in my truck to deteriorate to the point it was already getting brittle and cracking. Suggest edits BIRDEYE FOR BUSINESSES This profile is powered by Birdeye. Our goal is to give you a better way to purchase and service your automobile. Our selection, service, and professional staff will set us apart from other dealerships in the area. THE BENEFITS OF CERTIFIED SERVICE When it's time for vehicle maintenance, let the Certified Service experts handle it. Please let us know when you would like to have to coordinate the touch-up repair and we are happy to accommodate your schedule in doing so. havent heard back from them guess they dont want Laura Buick GMC insights Based on 10 survey responses What people like Fair pay for job Ability to meet personal goals Areas for improvement Sense of belonging Time and location flexibility Trust in colleagues Overworked and Underpaid RECEPTIONIST (Former Employee) - Collinsville, IL - October 26, 2021 The title says it all. Show All. Easy, done. ***** ******General Manager***** ***** *** Not all accidents requiring a tow constitute a major accident. When I called the extended warranty company they said the extended warranty was also canceled. Skip to content. As for the drain plug issue; we were able to verify that the plug was not stripped at the time we last serviced your vehicle. Quick View 34 photos Save New 2023 Buick Enclave Premium FWD MSRP $56,285 Leachman Price $55,785 Savings $500 See Important Disclosures Here Specifications Stock Number B23113 Exterior Moonstone Gray Metallic Submitting a response indicates a willingness to work with customers to make things right. We apologize for the dissatisfaction you are having with the warranty product you purchased two years ago. Search listings from Laura Buick GMC in Collinsville, IL to find the right vehicle for you. The main sign located at Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. But anyways I shouldn't have to keep calling to check up on an answer. Harry was very helpful. Quality Buick GMC is your trusted Buick and GMC dealer. Automatic 557 Continuous 2 Manual 6. Laura Buick-GMC Headquarters 903 N Bluff Road Collinsville, Illinois62234 (618) 623-4768 Driving Directions Laura Buick-GMC Summary ABOUT Overview Laura Buick-GMC's headquarters is located in Collinsville, Illinois, USA 62234. It's much more comfortable.. Sign up for our newsletter to keep reading. and it was probably the best experience I think I could have had. Regardless of the compound of wheel, if the cause of the damage is from a chemical cleaner it would be considered outside influence and not "wear and tear" nor a warrantable item. Retail Hiring Event 3/15 10-2pm Irvine All Retail Positions! If GMC decides to not right this for me I will not purchase vehicles from them in the future. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I specifically remember asking the salesman for an information packet before I agreed to the warranty and was told he couldnt find one and showed me the laminated card on his desk which contained very minimal i formation but I trusted him. You and I have personally spoke on several occasions regarding your concern with the touch-up performed on your vehicle. Please let me know if you have a specific concern on one of the repairs and we are happy to sit together and walk you through the exact findings along with the repairs performed so you can better understand the work performed. You can unsubscribe from these emails at any time. Thank you for bringing this concern to our attention. That is why only a portion of the bill is covered by the warranty company and the remainder would be owed by you. Chevrolet Owner Benefits at Laura Chevrolet Buick GMC of Sullivan Im baffled., Suspect charged in fatal shooting in downtown St. Louis, Former Sweetie Pies TV star Tim Norman gets two life sentences in nephews death, Cardinals manager Oliver Marmol slams ump C.B. BBB Business Profiles may not be reproduced for sales or promotional purposes. I have taken very good care of my truck (for 12 years 78,000 miles) and it is in excellent condition other than the now demolished dash. Get notified about new Makeup Artist jobs in Harrow, England, United Kingdom. However, they would not cover paint peeling. We pick the car up and after a week the light came on and the dash bored went crazy light going off and on and the car cutting off. 10 followers 4 connections. I was told by **** ******* to follow the instructions on Laura Buicks GMC website to cancel the warranty and get a partial refund. You declined these repairs as they were outside of your warranty coverage. Plus Im ashamed to face the people that Ive referred to your dealership that also purchased vehicles and pray they dont get a recall or need any kind of repair work Laura Buicks incompetent team does. He's one of the new salespeople hired on since the expansion. Grow your business. After finding the 2016 GMC Sierra truck with the options I was looking for on the Laura Buick/GMC website. in 16 reviews, I actually flew into St Louis from Atlanta and drove my new Canyon home. in 6 reviews, I bought a truck from Dave Pusa at Laura GMC and it was probably the best experience I think I could have had. in 9 reviews. Dealership did not disclose vehicle being in an accident that involved being towed prior to purchasing. Dan called me and I explained that I was pre Customer Reviews are not used in the calculation of BBB Rating. We are happy to review this again for you to see if there is a way for your repairs to be covered under the warranty you purchased. Laura Buick GMC - Home - Facebook I thought in purchasing the warranty I added 60k miles of warranty to the vehicle but have now found out that is not the case. Quality Buick GMC Dealer In Alton, IL | Serving Hazelwood, MO We took it back in and they kept the car another month. The trucks torque converter came apart the weekend before thanksgiving this year and sent metal into my transmission which is now getting replaced. Dear ****** Thank you for bringing your concern to our attention. They also have been provided all the information needed to reinstate the warranty. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I called Laura Buick GMC who I bought the truck and warranty through to get my money back because the warranty was no good since the wheels couldnt be fixed. *******************************. COLLINSVILLE Gray 2023 GMC Sierra 1500: Used Truck for Sale - L232081A Sign in to save Retail Makeup Artist, Laura Mercier at Orveon Global. Laura Buick GMC corporate office is located in 903 N Bluff Rd, Collinsville, Illinois, 62234, United States and has 60 employees. No car available for me now. Very helpful and friendly. Seriously underwater., Arch Madness: 2023 MVC Basketball Tournament bracket, schedule, game times, TV info, St. Louis man charged in quadruple fatal crash; police say he ran off with his license plate, Centene expects to lose millions of Medicaid customers beginning in April, Neman: Missouri womans saga of trying to find common sense at Walmart, I can still hear the roaring of the engine, says father of teen maimed in downtown St. Louis. Then why are they made available on the website for sale. Laura Buick GMC in COLLINSVILLE | Your Buick, GMC Dealer near St. Louis Called and asked to bring in-inspected and advised that over 3000.00 worth of work needed. While we as a dealership cannot control what General Motors will warranty in conjunction with a recall, I do understand your frustration and concerns.